Privacy Policy

At Ehaho, we value and respect your privacy. This Privacy Policy explains how Ehaho collect, use, store, and protect your personal information when you use our website, make purchases, or interact with our services. By using our services, you agree to the practices outlined in this policy.

1. Information Ehaho Collect

Ehaho collect the following types of personal information:

  • Personal Identifiable Information (PII): Name, email address, phone number, shipping address, payment information.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, device type, referring URLs, and timestamps.
  • Payment Information: When you make a purchase, Ehaho collect payment details, but Ehaho do not store your credit card information. Payment processing is handled by trusted third-party providers.
  • Cookies and Tracking Technologies: Ehaho use cookies to enhance user experience, analyze website traffic, and improve our services.

2. How Ehaho Use Your Information

Ehaho use your information to:

  • Process and fulfill orders, including sending order confirmations and shipping updates.
  • Improve our website, products, and services, as well as provide personalized experiences and customer support.
  • Send promotional offers and updates, unless you opt-out.
  • Comply with legal obligations and protect our business from fraudulent activity.

3. How Ehaho Protect Your Information

Ehaho implement industry-standard security measures, such as SSL/TLS encryption, to protect your personal information during transmission. Our systems are regularly monitored for unauthorized access or breaches. However, no method of transmission over the internet is 100% secure, and Ehaho cannot guarantee complete data security.

4. Sharing Your Information

Ehaho do not sell or rent your personal information to third parties. However, Ehaho may share your information in the following cases:

  • Service Providers: Ehaho may share data with third-party service providers who help us process payments, ship orders, and analyze website data.
  • Legal Requirements: Ehaho may disclose your information to comply with legal requirements or protect our legal rights.

5. Your Rights Under CCPA

In accordance with the California Consumer Privacy Act (CCPA), if you are a California resident, you have the following rights:

  • Right to Know: You can request access to the personal information Ehaho have collected about you, including the categories and specific pieces of information.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale of Personal Information: If applicable, you can request that Ehaho do not sell your personal information to third parties.
  • Right to Non-Discrimination: Ehaho will not discriminate against you for exercising your rights under the CCPA.

How to Exercise Your Rights:

  • To exercise your rights, please contact us at: hello@ehaho.com  . Ehaho will verify your identity before processing any request to ensure the security and privacy of your information.
  • If you wish to opt-out of the sale of your personal data, you can click the "Do Not Sell My Personal Information" link at the bottom of the page.

6. Sale of Personal Information

Ehaho does not sell your personal information to third parties. If Ehaho do engage in such activities in the future, Ehaho will update this policy and provide a clear opt-out mechanism for you.

7. How Ehaho Use Cookies

Ehaho use cookies and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website usage, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some functionality on our site.

8. Data Retention

Ehaho retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, Ehaho will securely delete or anonymize it.

9. International Data Transfers

If you access our services from outside the United States, your personal information may be transferred to and processed in the United States. By using our services, you consent to such data transfers in accordance with this Privacy Policy.

10. Children's Privacy

Our website and services are not intended for children under the age of 13, and Ehaho do not knowingly collect personal information from children. If you believe Ehaho have collected data from a child under 13, please contact us immediately, and Ehaho will take steps to delete the information.

11. Authorized Agent

Under CCPA, you may designate an authorized agent to exercise your rights on your behalf. If you choose to use an authorized agent, Ehaho may require proof of your authorization before processing the request.

12. Changes to This Privacy Policy

Ehaho may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Ehaho will notify you of significant changes by updating the "Last Updated" date at the top of this page. Ehaho encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how Ehaho handle your personal information, please contact us:

· Email: hello@ehaho.com   

· Address: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD，WAN CHAI, Hong Kong - Important Notice: Please note that the address provided for shipping is NOT a return address. If you need to return an item, please contact our customer service team for the specific return address. Returns sent to the wrong address will not be processed.