Terms of Service

Last Updated: 20^th April , 2026

Welcome to Ehaho! These Terms of Service ("Terms") govern your access to and use of our website and services. By using our website and purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. General Terms

• These Terms apply to all users who visit our website, use our services, or make purchases from Ehaho. The Terms may be updated from time to time, and we will notify you of any significant changes by updating the "Last Updated" date at the top of this page. Please review the Terms regularly.
• By accessing or using our website, you agree to comply with these Terms and all applicable local, state, and federal laws.

2. Products and Services

• Ehaho provides high-quality outdoor car-mounted products and accessories. Product descriptions, specifications, and prices are provided for your convenience and are subject to change without notice.
• Ehaho do not guarantee that all products displayed on our website will be available at all times. In case of product unavailability, we will notify you and offer a full refund or alternative options.

3. Account Registration

• To place an order with Ehaho, you may need to create an account. By registering an account, you agree to provide accurate, current, and complete information, including your name, contact information, shipping address, and payment details.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately.

4. Ordering and Payment

• Order Confirmation: After placing an order, you will receive an email confirming the order details. This email is not an acceptance of your order but merely an acknowledgment that we have received your order.
• Payment: Payment must be made at the time of purchase. We accept payments through credit cards, PayPal, and other payment methods available on our website. All transactions are secure and processed by trusted third-party payment providers.
• Pricing and Billing: Prices listed on our website are in U.S. dollars and include applicable taxes. We reserve the right to change prices at any time without prior notice. You agree to pay all applicable fees, including shipping charges, applicable taxes, and other charges related to your purchase.

5. Shipping and Delivery

• Shipping Policy: We offer free shipping within the United States. Shipping to remote areas (e.g., Hawaii, Alaska, Puerto Rico) may incur additional charges. We currently do not ship to PO Box addresses or military addresses.
• Shipping Timeframe: Orders are typically processed and shipped within 1-2 business days. Delivery takes approximately 3-5 business days, depending on the shipping carrier.
• Shipping Address: Please ensure that your shipping address is complete and accurate, including street names, building numbers, and correct postal codes.
• International Shipping: At this time, we do not offer international shipping except to specific regions. Please check product availability for your location.
• Pre-order Products: When purchasing a pre-order item, please note that the shipping time for these products will be based on the specific shipping date listed on the individual product page. The expected shipping time will vary depending on the product's production and availability.

6. Return and Refund Policy

6.1. 30-Day Return Policy: We offer a 30-day return policy for unused, unopened products. Returns are subject to the following conditions:

• The product must be in its original, unused condition with all packaging and accessories intact.
• Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

6.2. Defective Products: If you receive a defective or incorrect product, please contact our customer service team immediately. We will provide you with a return shipping label and a full refund or replacement, depending on your preference.

6.3. Refund Processing: Refunds will be processed once the returned product is received and inspected. Please allow 1-2 business days for the refund to reflect on your account.

7. Warranty

• Product Warranty: All products come with a 1-year warranty against manufacturing defects. The warranty is valid from the date of purchase and is limited to the country of purchase.
• Warranty Claims: If you encounter any defects within the warranty period, please contact us for assistance. Warranty claims may require you to return the defective product for inspection.
• Exclusions: The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

8. User Conduct

• You agree to use our website and services in compliance with all applicable laws and regulations. You will not engage in any activity that could: 
•  Violate any intellectual property rights of Ehaho or third parties.
• Interfere with the functionality or security of our website or services.
• Engage in fraudulent activities, including providing false or misleading information.
• Ehaho reserves the right to suspend or terminate your account for any violation of these Terms.

9. Intellectual Property

All content, including text, images, logos, designs, and trademarks displayed on our website, are the property of Ehaho or its licensors. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

10. Limitation of Liability

Ehaho is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Our liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

We are not responsible for any damage or loss caused by the misuse of our products.

11. Indemnification

You agree to indemnify and hold harmless Ehaho, its affiliates, employees, and partners from any claims, losses, or damages, including legal fees, resulting from your breach of these Terms or your use of our website and services.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Ehaho Store, United States, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be resolved in the courts of Ehaho Store.

13. Force Majeure

Ehaho shall not be held liable for any delay or failure in performance under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, or technical failures.

14. Severability

If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Changes to Terms of Service

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. By continuing to use our website and services, you agree to be bound by the updated Terms.

16. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content, privacy practices, or policies of these external sites. Please review the privacy policies of any third-party sites before providing them with your personal information.

17. Product Defects Disclaimer

If you receive a defective or damaged product, please notify us immediately. Failure to notify us within [7] days after parcel signed may result in the denial of return or exchange requests.

18. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: hello@ehaho.com 

 Address: FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD，WAN CHAI, Hong Kong

 ( Please note that the address provided for shipping is NOT a return address. If you need to return an item, please contact our customer service team for the specific return address. Returns sent to the wrong address will not be processed.)