Shipping Policy

To ensure timely delivery, all of Ehaho products are shipped directly from our U.S. warehouses. Some products may support shipping to Canada or other regions, depending on the specific item.

1. Shipping Fees: 

  • Domestic Shipping (Within the United States): Ehaho offer free shipping for all orders within the contiguous United States.
  • Remote Areas: Additional charges may apply for remote areas such as Hawaii, Alaska, Puerto Rico, and other outlying regions.
  • International Shipping: At this time, Ehaho only offer limited international shipping to Canada and select regions. Please refer to the specific product listing for availability.

2. Shipping Address: 

  • Ehaho do not currently support PO Box or military addresses (APO/FPO/DPO).
  • Please ensure your shipping address includes the street name, house number, and is written in full English characters. This will help ensure timely and accurate delivery.
  • Additionally, certain products may have regional restrictions. Please check the product page for shipping availability to your location.

3. Processing & Delivery Times: 

  • Order Processing Time: Orders are typically processed and shipped within 1-2 business days after the order is placed.
  • Pre-Order Products: The delivery time of pre-order products will depend on the specific shipping date mentioned on the product page. We will aim to ship pre-ordered items within the listed timeframe, but production or shipping delays may occur due to unforeseen circumstances.
  • Delivery Time: Once shipped, delivery typically takes 3-5 business days, depending on the shipping carrier. Actual delivery times may vary based on the selected carrier and shipping location.

4. Shipping Carriers: 

We currently support USPS, DHL, FedEx, and Amazon Logistics for shipping.

5. Multiple Warehouses & Split Shipments: 

Since Ehaho have multiple warehouses in the U.S., if you order multiple items, they may be shipped from different locations. If you receive your package and notice items are missing or you suspect a partial shipment, please don’t worry! You can contact our customer service team right away to verify if your order has been split into multiple packages.

6. Tracking Information: 

Once your order has been shipped, we will provide you an email with a tracking number and a link to track your shipment. If you do not receive your tracking number, please check your spam folder in your email inbox, or contact our customer service  for assistance.

7. Shipping Damage or Issues: 

  • Shipping Issues: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to file a claim and resolve the issue.
  • Claims Process: Once we confirm the package is lost or damaged, we will either resend the product to you at no additional cost or process a refund as per your request.
  • Lost Packages: If the package is confirmed lost by the shipping carrier, we will either reship your order or issue a full refund based on your preference.
  • Damaged Packages: If the product is damaged during transit, please provide photographic evidence of the damage. We will either send a replacement or offer a refund according to your preference.

8. Changes to Shipping Address: 

If you need to change the shipping address after placing an order, please contact us immediately. Once the order has been shipped, we may not be able to alter the shipping details.

9. Customs Duties and Taxes: 

If you are ordering from a location outside the U.S., you may be subject to customs duties and taxes that are imposed by the destination country. These charges are the responsibility of the customer.

10. Return, Refusal & Exchange Policy: 

1. For information about returns, refused shipments, and exchanges, please refer to our Return and Refund Policy.

11. 1. Shipping Delays Due to Force Majeure

  • Force Majeure Events: Ehaho are not liable for any shipping delays or failure to meet the estimated delivery time caused by events beyond our reasonable control. Such events include but are not limited to:
  • Weather delays (e.g., storms, hurricanes, blizzards)
  • Transportation strikes (e.g., worker strikes or labor disputes affecting logistics)
  • Customs delays (e.g., government inspections or clearance delays at customs)
  • Natural disasters (e.g., earthquakes, floods, wildfires)
  • No Liability for Delays: In cases of force majeure, we will not be held responsible for any delays in shipping or delivery. However, we will continue to make reasonable efforts to fulfill orders once the situation improves.

2. Lost or Damaged Goods Due to Force Majeure

  • Loss or Damage: If your package is lost or damaged due to a force majeure event during transit, please contact our customer service team immediately. We understand the inconvenience this may cause and will work to resolve the issue.
  • Claims Process: In the case of loss or damage caused by a force majeure event, our customer service team will assist you in filing a claim with the shipping carrier. We will offer a replacement or issue a refund, according to your preference.
  • Replacement or Refund: If the product is confirmed as lost or damaged due to a force majeure event, we will either reship the product or issue a refund, depending on your preference.